• Who do I contact for help?
  
  You can call the TSB Bank staff at 515-928-2142 or e-mail us for assistance with Internet Banking.
  
• Where do I access TSB Bank's Internet Banking?
  
  Follow this link to access Internet Banking. The link can also be found under the "Online Banking" button to the left.
  
• How do I sign up for Internet Banking?
  
  At the Internet Banking home page, click on the link that says "click here to register."
  
  The registration page will then be shown. You will need to enter various bits of information, including your SSN and a password to be used later. Also, be sure to enter the accounts that you would like to access using Internet Banking.
  
  Once you have registered, the TSB Bank staff will set up your accounts so that they may be access via your Internet Banking signon, and will also return to you a Activation Key that you must use the first time you sign on to the Internet Banking system.
  
• What is my customer number?
  
  Your customer number is the social security number you used to sign up for Internet Banking without any dashes or spaces.
  
  You can also set up an "Alternate Customer Number" once you've successfully signed in. This can be entered under the User Options section of the Internet Banking site.
• I'm locked out of my Internet Banking account - what do I do?
  
  The Internet Banking site locks accounts after 4 bad logins in a row.
  
  We can now issue you a new password to allow access to online banking right away. Just call us at 515-928-2142 or send an e-mail to info@tsbbank.com with the best time to give you a call and we'll get you up and running right away!
  
• I've already signed up for Internet Banking and would like to add web access to another one of my accounts. What do I need to do?
  
  If you already have Internet Banking and are opening a new deposit or loan account, just ask us to enable that account for Internet Banking and it will be taken care of right away.
  
  If you have other accounts that weren't originally included in Internet Banking, just let us know that you'd like web access to those accounts and we'll set them up as well.
  
• When are the balances and transactions updated?
  
  Balances and transactions are updated on the Internet Banking system after the banks computers have completed their nightly update run. This will be complete by 7:00 PM on most nights.
  
• What is the cutoff time for transfers?
  
  Any transfers made before 2:00PM Central Time will be made that business day. Any transfers made after 2:00PM Central Time will be made the next business day.
  
• Is there a way to differentiate my accounts on the Account Access page so that it's easier to tell them apart?
  
  All accounts can be assigned a "nickname" that you'll be able to use to differentiate between accounts. By default, all nicknames are assigned as "CHECKING ACCOUNT", "SAVINGS ACCOUNT", and so on based upon the account type. Online Banking users can nickname their accounts in the "User Options" area of the site.
  
• What web browsers are supported by TSB Bank's Internet Banking site?
  
  We recommend the following web browsers for accessing the Internet Banking site:
  • Netscape Navigator 4.75 or above
  • Netsacape 6.0 or above
  • Internet Explorer 5.0 or 6.0 or above
  • AOL 6, 7, or 8
  • Other browsers may work, but they must support SSL 3.0 and 128 bit SSL.
    
• Will I be affected by the SSL 3.0 Upgrade on October 10, 2002?
  
  Please see our SSL 3.0 Upgrade page for this information.
  
• What is the encryption level required of my web browser?
  
  Current, 40 bit, 56 bit, and 128 bit SSL are supported by the Internet Banking site. Before the end of 2003, 128 bit SSL will be required by the Internet Banking site. We will announce more information on this requirement when it is scheduled to take effect.
  
  Please see our 128 bit SSL FAQ for more information.
  
• Why does my current balance differ from the available balance on my checking account?
  
  TSB Bank has recently implemented the Overdraft Defender(SM) overdraft protection program which gives each consumer in good standing either $300 or $500 of overdraft protection. The $300 or $500 is available via debit card, and the available balance is what Shazam
• Why does TSB Bank Online Bill Pay disallow me from paying a bill on today's date?
  
  The date you enter is the date that the payment will arrive at the payee. The site will not let you enter a date sooner than the payment can be delivered.
• Why does it take 7 or 8 days for an Online Bill payment to TSB to reach the bank?
  
  The Bill Pay vendor doesn’t differentiate TSB from any other payee. If you would like to post a loan payment, the simplest (and quickest) method is to transfer funds from a savings or checking account to the loan.

173 Main St N, PO Box 309 • Titonka, IA 50480-0309
Telephone 515-928-2142 • 800-920-2085
Fax 515-928-2042

101 Highway 69 N • Forest City, IA 50436-1616
Telephone 641-585-3247 • Fax 641-585-3907

155 Jackson St, PO Box 7 • Thompson, IA 50478-0007
Telephone 641-584-2275 • 866-984-2275
Fax 641-584-2575

©2001-2007 Titonka Savings Bank
08/22/2006