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Card Help - Debit & Credit Cards


Debit Cards

MasterCard SecureCode

TSB Bank's debit card program participates in MasterCard's SecureCode porgram.  For more information on how to enroll your debit card in MasterCard SecureCode, please see our debit card page.

Business Hours Help

Call TSB Bank at 1-800-920-2085 or at 515-928-2142.

After Hours Help

Call 1-800-383-8000 after hours for any debit card issues that arise after business hours including the reporting of lost and stolen cards.

E-Mail Help

You can contact our Debit Card personnel via e-mail at the Contact Us page on this site.  Please select the Debit Card category and please don't include any private information in the body of the e-mail.

Credit Cards

MasterCard SecureCode & Verified by Visa

TSB Bank's credit card program participates both in the MasterCard SecureCode and the Verified by Visa security programs.  More information about these programs can be found on the Bank's credit card page.

Business Hours Help

Call TSB Bank at 1-800-920-2085 or at 515-928-2142.

After Hours Help

Call 1-800-423-7503 after hours for any credit card issues that arise after business hours. 

Call 1-800-325-3678 to report lost or stolen credit cards.

E-Mail Help

You can contact our Credit Card personnel via e-mail at the Contact Us page on this site.  Please select the Credit Card category and please don't include any private information in the body of the e-mail.